This Refund & Cancellation Policy explains when a refund is available for a paid chapter, class bundle or plan purchased on YarvixLab, how to request one, and how long it takes.
Contents
1. Nature of What You Are Buying
Every paid product on YarvixLab is digital access to specific chapters for a fixed Access Period shown at checkout (see Terms, Section 6). Access is typically activated immediately after successful payment, so by the time an order is placed, some or all of the purchased material may already be available to you.
2. When a Refund Is Available
We will refund or otherwise make right an order in the following cases:
| Situation | What we do |
|---|---|
| Money debited, but access not activated | Full refund once verified, or access activated — your choice |
| Duplicate payment for the same order | Duplicate amount refunded once verified |
| Chapter materially different from its description at checkout | Full refund for the affected item |
| Verified technical failure that prevents access and we cannot fix within a reasonable time | Full or partial refund depending on how much was unusable |
To request any of the above, contact us within 7 days of the transaction with your order reference and a description of the issue.
3. When a Refund Is Not Available
Except where the law gives you a right that cannot be excluded, a refund is not available simply because you changed your mind after activating access, because you found the content too easy or too hard for your level, because you no longer wish to study the subject, or where access was suspended or terminated for your breach of the Terms of Use (for example credential sharing or redistribution).
4. How to Request a Refund
Send your request through the contact details on our Contact & Legal Notice page, including: your registered email, the order/transaction reference, the chapter(s) or plan purchased, and a description of the problem. We acknowledge every request within 48 hours and aim to resolve it within one month, or sooner where required by law.
5. Processing Time
Once a refund is approved, we initiate it to your original payment method within 3–5 business days. Depending on your bank, card network or UPI provider, it may take a further 5–7 business days to reflect in your account — this part of the timeline is controlled by your payment provider, not by us.
6. Cancelling a Recurring Plan (Future)
YarvixLab does not currently offer auto-renewing subscriptions — every plan is a one-time payment for a fixed Access Period that simply expires. If a recurring/auto-renewal option is introduced in future, this section will be updated to explain how to cancel before the next renewal date, and no recurring charge will ever be taken without your clear prior consent.
7. Failed Payments and Duplicate Charges
If a payment fails but an amount was still deducted from your account, this is typically reversed automatically by your bank or payment provider within 5–7 business days. If it is not reversed within that window, contact us with the transaction reference and we will help track it down with our payment gateway.
8. Contact
Grievance Officer: Dr. Mohammad Yousuf Jamal | Designation: Proprietor. Current official email address, phone number, postal address and service hours are displayed on the Contact & Legal Notice page. Website: https://yarvixlab.com.